Effective Date: 1st Sep, 2024 
Paygo.fit is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, website, and any related services (collectively, the "Services"). By accessing or using the Services, you agree to the terms of this Privacy Policy.   

1. Information We Collect 

We collect various types of information to provide and improve our Services for you:  1.1 Personal Information  When you create an account or use the Services, we may collect personal information that you voluntarily provide, including 

Name

Phone number

Location data 

1.2 Payment Information :

We collect payment information when you make a purchase through the Services. Payment details, such as credit card numbers, are processed by a secure third-party payment processor and are not stored on our servers. 

1.3 Activity Data :

We collect information about the fitness sessions and activities you book through the Services, including 

Type of activity

Date and time of the session

Location of the activity

Attendance records 

1.4 Device and Usage Information  We may collect information about the device you use to access our Services, including 

IP address

Browser type

Operating system

Device identifier

App usage data   

2. How We Use Your Information  We use the information we collect for the following purposes: 

2.1 To Provide and Improve Our Service 

To facilitate your bookings and manage your account.

To personalize your experience by recommending activities and centers based on your preferences.

To improve our app and services by analyzing usage patterns and user feedback. 

2.2 To Communicate with You

To send you booking confirmations, reminders, and updates.

To respond to your inquiries and provide customer support.

To send you promotional materials and offers, if you have opted in to receive them. 

2.3 To Ensure Security and Compliance

To monitor and protect the security of our Services and users.

To enforce our Terms of Service and comply with legal obligations.   

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances: 

3.1 With Service Providers 

We may share your information with third-party service providers who assist us in operating our Services, processing payments, or providing customer support. These providers are required to protect your information and use it only for the purposes we specify. 

3.2 With Fitness Centres and Activity Partners 

When you book a session through our Services, we share your relevant details (e.g., name, booking information) with the fitness centre or activity provider to confirm your participation. 

3.3 For Legal Reasons 

We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal processes, or to protect the rights, property, or safety of Paygo.fit, our users, or others. 

3.4 In Business Transfers 

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.   

4. Your Choices and Rights 

You have several choices regarding your information: 

4.1 Accessing and Updating Your Information 

You can access and update your personal information through your account settings. If you need assistance, please contact us at hello@paygo.fit 

4.2 Opting Out of Communications 

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails. However, you will still receive essential communications related to your account and bookings. 

4.3 Data Retention 

We retain your personal information for as long as necessary to provide the Services to you and fulfill the purposes described in this Privacy Policy. You may request the deletion of your information at any time, and we will delete your data as required by law. 

4.4 Data Privacy Rights 

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as the right to access, correct, delete, or restrict the processing of your data. To exercise these rights, please contact us at hello@paygo.fit   

5. Data Security 

We implement industry-standard security measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.   

6. International Data Transfers 

If you are accessing our Services from outside India, please be aware that your information may be transferred to, stored, and processed in India and other countries where our service providers are located. These countries may have data protection laws that are different from those in your country of residence.   

7. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our app and updating the "Effective Date" above. Your continued use of the Services after any such changes constitutes your acceptance of the new Privacy Policy.   

8. Contact Information 

If you have any questions or concerns about these Terms, please contact us at:   

Email: hello@paygo.fit

 Phone: +91-6301998133